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Frequently Asked Questions
How can I get in contact with AXPLOR Australia?
If you would like to get in touch with our support team, please contact us via our “Contact Us” page on our website header. One of our friendly staff members will assist you within 24-48 hours.
Where are the products located and shipped from?
Some of our products are located and shipped from within Australia, while others are shipped from China. Which of our warehouses we ship your products from can vary based on stock levels and demand. For full transparency, our products are not made in Australia and are generally made in China, this ensures you get the best products at the best possible prices.
What types of payment do you accept?
We accept all major forms of payment, including PayPal, credit cards and ApplePay.
Is delivery free?
Yes, all orders placed come with Fast & Free delivery Worldwide.
What if my order is delayed?
Sometimes orders may be delayed, if this is the case and you are wondering where your order is, first read our ‘Shipping Information’ page for further info, then check your Shipping Confirmation email you received, this can often end up in your spam/junk folder. If you are still unable to track your order, please contact us via the Contact Us page.
What currency is the store in?
All products are priced in AUD.